Terms and conditions

Terms and Conditions

Effective Date: 5th Jan 2025

Welcome to TecGuru.com.au! By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Introduction

These Terms and Conditions govern your use of TecGuru.com.au, an online platform operated by TecGuru ("we", "us", or "our"). By accessing and using our website, you agree to comply with these terms.

TecGuru is a registered Australian business, providing consumers with mobile phone accessories, tablet accessories, tech products, and repair services.

2. General Conditions

• We reserve the right to modify, update, or discontinue any part of the website, including products and services, at any time without notice.
• We reserve the right to refuse service to anyone, at our sole discretion.
• You agree to provide accurate, complete, and current information when making a purchase or creating an account with us.
• You are responsible for maintaining the confidentiality of your account information and password.
• You agree to accept responsibility for all activities that occur under your account.

3. Products & Services

• Product Availability: We strive to ensure all products displayed on TecGuru.com.au are available for purchase. However, product availability may vary, and we cannot guarantee stock levels at all times.
• Pricing: Prices listed on our website are in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. We reserve the right to update prices at any time.
• Product Descriptions: We take great care to ensure accurate product descriptions and images. However, we do not guarantee the accuracy, completeness, or reliability of the information provided on the site. Product images are for illustrative purposes only, and actual products may vary slightly.
• Repair Services: Our repair services include repairs for mobile phones, tablets, and other devices. By opting for repair services, you agree to our terms related to device evaluation, repair timelines, and warranties.

4. Orders & Payments

• Placing Orders: When you place an order on TecGuru.com.au, you are making an offer to purchase products subject to availability. We reserve the right to refuse or cancel orders at our discretion, especially in cases of pricing errors or product unavailability.
• Payment: We accept payments via secure online methods, including credit/debit cards and PayPal. All transactions are processed securely through trusted payment gateways.
• Order Confirmation: Once your order is placed, you will receive an email confirming the details of your purchase. Please note that this is not an acceptance of your order but an acknowledgment of receipt.
• Shipping & Delivery: We aim to process and ship orders promptly. Delivery times may vary depending on location and product availability. Shipping costs will be calculated during checkout. We are not responsible for delays caused by the shipping carrier or third-party vendors.

5. Returns & Refunds

• Returns: You can return most items within 30 days from the date of delivery, provided the items are unused, in original packaging, and in a resellable condition. Certain items, such as personalized or opened electronics, may not be eligible for returns.
• Refunds: If eligible for a refund, the amount will be credited back to the original payment method after the returned product is inspected and processed.
• Repair Services: If a repaired device does not meet expectations or fails to function properly, you may request a warranty repair or replacement based on our repair service terms.

6. Warranty

• Product Warranty: Certain products on our website come with a warranty period. The warranty period and conditions may vary depending on the manufacturer or product type. Please refer to the product’s description for specific warranty details.
• Repair Warranty: All repairs conducted by TecGuru come with a limited warranty. If the repaired device encounters issues within the warranty period, we will assess and fix the problem as per our warranty policy.

7. Intellectual Property

• All content on the TecGuru.com.au website, including text, images, logos, videos, and trademarks, is the property of TecGuru or its content providers and is protected by Australian and international copyright laws.
• You may not use, modify, or reproduce any content from the website without prior written consent from TecGuru.

8. User Conduct

By using TecGuru.com.au, you agree not to:

• Violate any laws or regulations applicable to your use of the website.
• Upload or transmit harmful or unlawful content, including viruses or malware.
• Interfere with or disrupt the functionality of the website or the servers supporting it.
• Attempt to gain unauthorized access to user accounts or the website’s data.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by TecGuru. We have no control over the content or practices of these third-party websites, and we are not responsible for any damages or losses caused by their use.

10. Privacy Policy

Your use of TecGuru.com.au is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

11. Limitation of Liability

To the extent permitted by law, TecGuru will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or products purchased through TecGuru.com.au. Our total liability for any claim related to the use of our services or products is limited to the amount you paid for the product or service in question.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in New South Wales.

13. Changes to Terms

TecGuru reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent revision will be noted at the top. We encourage you to review this page periodically to stay informed about our terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

TecGuru
Email: info@techguru.com.au