Privacy Policy

Effective Date: 5 Jan 2025

At Tecguru.com.au ("we," "our," "us"), we are committed to safeguarding your privacy and ensuring a secure online shopping experience. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website tecguru.com.au and make purchases.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this document carefully to understand how your data is handled.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

a. Personal Information

When you create an account, place an order, or subscribe to our newsletter, we collect personal information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (credit/debit card information)
• Account credentials (username and password)

b. Non-Personal Information

We collect non-personally identifiable information to enhance your browsing and shopping experience:

• IP address
• Device information (browser type, operating system)
• Pages visited on our site
• Interaction with products and links
• Referral websites

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality and performance of our site. Cookies help us remember your preferences, provide personalized content, and enhance your shopping experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To fulfill your orders and deliver the products you purchase.
• Customer Service: To respond to inquiries, resolve issues, and provide support regarding your orders.
• Marketing: To send you promotional emails, offers, and newsletters (you can opt out at any time).
• Website Improvements: To personalize content and improve your shopping experience.
• Compliance: To comply with legal obligations and protect against fraud and abuse.

3. How We Protect Your Information

Your security is important to us. We implement various security measures, including SSL encryption, secure payment gateways, and other protections to ensure that your personal data remains safe and secure during transactions.

Although we use commercially reasonable means to protect your personal information, no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to us.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties for the following purposes:

• Payment Processors: To securely process payments and complete transactions.
• Shipping Partners: To deliver your orders.
• Service Providers: Third-party vendors who assist in website operations, customer service, and marketing efforts.
• Legal Compliance: To comply with applicable laws, protect our rights, and prevent fraud.

We ensure that all third-party partners follow data protection standards to keep your information secure.

5. Your Rights and Choices

Depending on your location, you may have rights over your personal data, including:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can update or correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to certain legal conditions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us.
• Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at [your contact email].

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Tecguru.com.au does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to remove the data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

• Email: info@tecguru.com.au