Refund-Policy

Welcome to TecGuru - Australia's Independent Mobile Phone Accessories Warehouse

At TecGuru, we want you to be 100% satisfied with your purchase and overall online shopping experience. Customer satisfaction is an integral part of our commitment, reflected in our Return Policy.

We are committed to continuous improvement and do our best to implement necessary actions to meet customer requirements and enhance customer satisfaction. We also aim to create opportunities and bring value to our loyal customers and local communities.

If you have any questions, please do not hesitate to contact our Customer Care Team anytime!

Product Descriptions & Pricing

We make every effort to ensure that product descriptions on our website are accurate. However, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

The price displayed for products on this website represents the total price, including GST, for the product itself. However, postage/delivery charges depend on the destination.

Upon receiving your products, please ensure that all parts and instructions are included.

Pricing & Availability

We always seek to provide products at the most competitive prices. Due to the dynamic nature of this industry (e.g., factory price changes and other variables beyond our control), prices, promotions, versions, and availability advertised are subject to change without prior notice. We reserve the right to change prices displayed on our website at any time.

Warranty Policy

When shopping with us, you have peace of mind knowing that your product is covered by Warranty. All our products are covered by an Australian Warranty of up to 12 months.

Change of Mind Policy

TecGuru will offer a change-of-mind exchange or store credit provided that:

• The merchandise is in a re-saleable condition, with all original packaging and tags attached.

• The items are NOT opened, used, worn, or damaged and are in perfect condition.

• The change-of-mind replacement or store credit is sought within seven days of purchase.

Resolving Your Concerns

At TecGuru, we do our best to resolve all customer concerns, issues, and complaints efficiently and effectively.

If you have any concerns, please do not hesitate to contact us. To return an item for refund or exchange, please contact us for a Return Merchandise Authorization (RMA).

Products must be in their original packaging, and all included accessories must be in new condition. Customers must ensure products are not damaged during their possession.

If you have chosen the Authority to Leave option, we cannot take responsibility for any losses incurred due to this.

Returns & Refund Policy

TecGuru reserves the right to refuse a refund or replacement if:

• Instructions have not been followed.

• The item has not been installed or assembled correctly.

• The item has been damaged through misuse or abnormal use.

Our liability under this Warranty is subject to us being satisfied that a defect was caused by defective workmanship and not by neglect, misuse, or excessive use. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If you believe an item is faulty, you may have rights to a remedy under Australian Consumer Law. These rights are not impacted by the change-of-mind policy.

Dead on Arrival (DOA) Warranty

All products sold by TecGuru have a "Dead on Arrival" (DOA) Warranty. If the product is damaged during delivery and a claim is made within a week from dispatch, we will replace or repair it at our discretion.

If the damage is discovered outside the DOA period, please contact our Support Team for further assessment.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure.

• Compensation for any other reasonably foreseeable loss or damage.

• Repair or replacement for goods failing to be of acceptable quality if the failure does not amount to a major failure.

Limitation of Liability

Our liability to customers (and any party claiming through them) for loss or damages made in connection with the contract shall be strictly limited as follows:

• For any liability arising from defective goods, our liability is limited to the cost of replacement, repair, or repayment of the purchase price.

• We are not liable for costs related to removal, installation, or transportation of goods that do not meet specifications.

Consequential Loss

Customers will be liable for any indirect, special, or consequential loss or damage resulting from or caused by the goods supplied. This includes, but is not limited to:

• Loss of income, profit, production, contracts, customers, business opportunities, or goodwill.

• Loss or damage to goods other than those supplied.

Defective Goods Policy

Any claim regarding defective, non-conforming, or damaged goods must be made in writing within seven days of delivery unless otherwise agreed.

TecGuru provides a voluntary warranty in addition to guarantees required by law, which include:

• The product will be free from defects unless stated otherwise.

• The product is of merchantable quality.

• The product is fit for its intended purpose.

If the product does not fulfill these guarantees, you may be entitled to a refund, replacement, or repair. The claim period depends on the nature, quality, and price of the product.

Exclusions from Warranty Coverage

Our Warranty does not apply to:

• Consumable parts such as batteries, tyres, or protective coatings.

• Cosmetic damage, external surfaces, or packaging.

• Damage caused by accidents, misuse, abuse, or liquid contact.

• Damage from unauthorised repairs or modifications.

• Products used outside their intended purpose.

• Proof of purchase not being provided.

The product will be at the customer's risk during transit to and from TecGuru.

Service & Support

TecGuru reserves the right to replace the product with a similar one if an exact replacement is unavailable. If the product cannot be repaired or replaced, a refund may be issued at TecGuru's discretion.

Proof of purchase (invoice or paid order confirmation) must be provided when requesting service. TecGuru may seek reimbursement of costs if the product is found to be in working order.

TecGuru excludes all other warranties, conditions, and representations unless required by law.

For further information, please contact our Customer Care Team via our website: www.tecguru.com.au.