Delivery Information
Interpretation: The text clarifies that words with capitalized initials have specific meanings defined within the document. These definitions apply regardless of whether the words are used in singular or plural form.
Definitions:
Company: Refers to TecGuru Warehouse, also referred to as "the Company", "We", "Us", or "Our" throughout the disclaimer.
Goods: Refers to the items available for purchase on the Service.
Orders: Denotes a request made by the individual accessing the Service to purchase Goods from the Company.
Service: Refers to the Website, specifically Tecguru.com.au, accessible at www.tecguru.com.au.
Website: Specifically refers to Tecguru.com.au.
You: Refers to the individual accessing the Service, or the entity (such as a company or legal entity) on whose behalf the individual is accessing or using the Service.
Shipping Policy Overview:
Shipment Processing Times: Orders are typically processed within 1-2 business days. No shipments occur on weekends or holidays. In case of high order volumes, there might be delays, and in such cases, the customer will be notified via email or telephone.
Shipping Rates & Delivery Estimates: Shipping costs are calculated and displayed during checkout. Shipping method includes Australia Post or Sendle. Free shipping is provided for orders exceeding $100, while a flat fee of $8 applies to orders below $100. Estimated delivery time is 3-5 business days for interstate orders and 1-3 business days for orders within New South Wales (NSW).
Shipment to P.O. Boxes: The Company ships to addresses within Australia, including P.O. box addresses.
Shipment Confirmation & Order Tracking: Customers receive a Shipment Confirmation Email upon order dispatch, containing tracking number(s) which become active within 24 hours.
Customs, Duties, and Taxes: The Company is not liable for any customs duties or taxes applied to the order. Any fees incurred during or after shipping are the responsibility of the customer.
Damages: The Company is not responsible for any products damaged or lost during shipping. Customers should contact the shipment carrier to file a claim, and it's advised to retain all packaging materials and damaged goods for the claim process.
Contact Information: Customers can contact the Company for any inquiries regarding the Shipping Policy through the website or by email. Contact details are provided as:
- Website: www.tecguru.com.au
- Email: tecguruwarehouse@gmail.com
