Samsung Galaxy A22 128GB Black Good Condition Used
Regular price
$199.00
Sale
$210.00
DESCRIPTION
Interpretation: The text clarifies that words with capitalized initials have specific meanings defined within the document. These definitions apply regardless of whether the words are used in singular or plural form.
Definitions:
Company: Refers to TecGuru Warehouse, also referred to as "the Company", "We", "Us", or "Our" throughout the disclaimer.
Goods: Refers to the items available for purchase on the Service.
Orders: Denotes a request made by the individual accessing the Service to purchase Goods from the Company.
Service: Refers to the Website, specifically Tecguru.com.au, accessible at www.tecguru.com.au.
Website: Specifically refers to Tecguru.com.au.
You: Refers to the individual accessing the Service, or the entity (such as a company or legal entity) on whose behalf the individual is accessing or using the Service.
Shipping Policy Overview:
Shipment Processing Times: Orders are typically processed within 1-2 business days. No shipments occur on weekends or holidays. In case of high order volumes, there might be delays, and in such cases, the customer will be notified via email or telephone.
Shipping Rates & Delivery Estimates: Shipping costs are calculated and displayed during checkout. Shipping method includes Australia Post or Sendle. Free shipping is provided for orders exceeding $100, while a flat fee of $8 applies to orders below $100. Estimated delivery time is 3-5 business days for interstate orders and 1-3 business days for orders within New South Wales (NSW).
Shipment to P.O. Boxes: The Company ships to addresses within Australia, including P.O. box addresses.
Shipment Confirmation & Order Tracking: Customers receive a Shipment Confirmation Email upon order dispatch, containing tracking number(s) which become active within 24 hours.
Customs, Duties, and Taxes: The Company is not liable for any customs duties or taxes applied to the order. Any fees incurred during or after shipping are the responsibility of the customer.
Damages: The Company is not responsible for any products damaged or lost during shipping. Customers should contact the shipment carrier to file a claim, and it's advised to retain all packaging materials and damaged goods for the claim process.
Contact Information: Customers can contact the Company for any inquiries regarding the Shipping Policy through the website or by email. Contact details are provided as:
- Website: www.tecguru.com.au
- Email: tecguruwarehouse@gmail.com
Welcome to TecGuru - TecGuru .com.au - Australia's
Independent Mobile phone accessories warehouse.
At TecGuru , we want you to be 100% satisfied with your purchase
and your online shopping experience overall. Customer satisfaction is an
integral part of our commitment, and this is reflected in our Return Policy.
We are committed to continuous improvement, and we do our best to
implement any necessary actions to meet customer requirements and enhance
customer satisfaction. It is also part of our unwavering commitment to creating
opportunities and bringing value to our loyal customers and local
communities.
If you have any questions, please do not hesitate to contact
our Customer Care Team anytime!
We make every effort to ensure that product descriptions on our
website are accurate. However, some inaccuracies, typographical errors, or
misinterpretations may occur. We reserve the right to correct such inaccuracies
or typographical errors as they are identified.
The price displayed for products on this website represents the
total price, including GST, for the product itself. Still, it does not include
postage/delivery charges which depend on the destination.
Upon receiving your product/s, please make sure that all parts and
product/s instructions are included.
We always seek to provide products at the most competitive prices.
Because of the dynamic nature of this industry (e.g. factory price changes and
other variables beyond our control), prices, promotions, versions, and
availability advertised are subject to change without prior notice, and we,
therefore, reserve the right to change prices displayed for products on our
website at any time.
When shopping with us, you have peace of mind knowing that your
product is covered by Warranty. All our products are covered by an Australian
Warranty of up to 12 months.
TecGuru will offer a change-of-mind exchange or store credit
provided that:
-
The
merchandise is in a re-saleable condition, with all original packaging and
tags attached (ready to be put back on the shelf),
-
The
item/s are NOT opened, used, worn or damaged, and are in perfect condition
when received,
-
The
change-of-mind replacement or store credit is sought within seven days of
purchase.
Resolving Your Concerns
At TecGuru , we do our best to resolve all our customer concerns,
issues, and complaints efficiently and effectively, maximizing customer
satisfaction.
We are committed to the effective management of complaints and
providing an excellent level of customer service to our customers. We
understand that efficient and successful handling of complaints is a crucial
aspect of quality customer service.
If you have any concerns, please do not hesitate to contact us
anytime, and we will make every endeavor to resolve your issues. To return an
item for refund or exchange, please contact us for a Return Merchandise
Authorization (RMA).
To return an item under the Change of Mind Policy, products must be in their original packaging, and all included accessories are in new condition suitable for resale. They must not be damaged in any way by the customer during the time the item is in the customer's possession. The product is deemed to be in the customer's possession until we receive the product under this Policy.
Please note that if you have chosen the Authority to leave option,
we cannot take any responsibility for any losses incurred due to this.
TecGuru reserves the right to refuse a refund or replacement if
the instructions have not been followed, if the item has not been installed or
assembled correctly, or if the item has been damaged through misuse or abnormal
use.
Our liability under this Warranty is subject to us being satisfied
that a defect was caused by defective workmanship and was not caused by other
factors beyond our control, including but not limited to any neglect, misuse,
or excessive use. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. The warranties and product support that we offer
and provide under our Terms and Conditions are in addition to the consumer
guarantees under the Australian Consumer Law.
If you believe an item is faulty, you may have rights to a remedy
under the Australian Consumer Law. These rights are not impacted by the change
of mind policy or limited by a defined timeframe. Our returns policy is in
addition to your rights under the Australian Consumer Law because we are
committed to customer satisfaction.
Unless otherwise stated in a product listing, all TecGuru products
can be returned for change of mind purposes. A product listing specifically
states that the product cannot be returned under this Policy (usually due to
health and safety reasons), then no returns for change of mind will be
permitted. All returns are subject to TecGuru Terms and Conditions.
To return an item for refund or exchange, please contact us for a
Return Merchandise Authorization (RMA) via our website www.tecguru.com.au.
Please describe accurately the problem you have encountered with photographs
and/or videos, enabling us to identify and resolve the issues efficiently and
effectively, ideally at the first point of contact, providing the best options
and solutions for you.
All returns are subject to inspection by our Quality Assurance
team before a refund is processed. Delivery fees may not be included in the
refund. An RMA number is required before the refund will be issued; do not send
the item back to us before receiving your RMA number from customer service.
Certain products cannot be returned due to hygienic reasons. In addition, personalized
products may not be returned. If you return an unwanted gift, the credit will
be issued to the original purchaser's account.
Please comply with the directions for returning the Product that TecGuru
staff provide to You. TecGuru will accept no liability for any loss or
damage which may occur during transit.
After receiving the returned product, we will issue an exchange or
refund as soon as it is reasonably practicable, and you will be provided with
e-mail acknowledgment.
All products sold by TecGuru have a "dead on arrival"
(DOA) Warranty. This means that in the unlikely event if the product is damaged
during the delivery process and a claim is made within a week from the date of
dispatch, we will replace or repair the product at our discretion and our cost.
If we have no further stock of the item and cannot be repaired, TecGuru may
replace it with a similar product.
If the damage is discovered outside the DOA period, please contact
TecGuru Support Team, who will determine
whether circumstances are such that you can still proceed with a claim. This
Warranty does not apply to damage packaging only and does not detract from your
statutory rights. In the unlikely event that you receive a product that has
been damaged in transit, please endeavor to inform our support team
immediately. We require that all damage in transit claims are done within the
first seven days of receipt of goods.
If the fault is reported within the first seven days from
delivery, you will be supplied with a new replacement product of the total
purchase price.
If the product experiences a major fault within the warranty
period, you may elect to receive a replacement, or if requested, a Gift
Voucher. The credit or refund will be for the purchase price of the product. If
the unit experiences a minor repairable fault, we will elect whether to repair,
replace or refund your product under Warranty.
If the product is replaced, any remaining warranty period will roll over to cover the replacement.
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled at our election to a refund or to have the goods
repaired or replaced if goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Our liability under this Warranty is subject to us being satisfied
that a defect was caused by defective workmanship and was not caused by other
factors beyond human control, including but not limited to any neglect, misuse,
or excessive use.
If you believe an item is faulty, you may have rights to a remedy
under the Australian Consumer Law. These rights are not impacted by the change
of mind policy or limited by a defined timeframe other than the time for
rejection of goods with a major failure. Once a return is authorized, as you
can appreciate, we will need to assess the product to determine the nature of
the issue and how we can help you, be it a refund, store credit, exchange, or
repair.
Where an item is damaged through misuse or abnormal use, TecGuru is
not liable, and you may not be entitled to a refund or replacement.
Limitation of Liability
Our liability to the customer (and any party claiming through the
customer against us) for any claim for loss or damages (including legal
expenses) made in connection with the contract (including the supply of goods
described in the agreement) whether in contract, tort (including negligence),
under the statute, in equity or otherwise shall be strictly limited as follows
(except to the extent that the law prohibits such a limitation)
(i) for any liability arising from Goods not meeting the
specification or which are said to be otherwise defective or deficient, our
liability is limited to the cost of replacement of those Goods as soon as
reasonably practicable, or the repair of those goods or the repayment (or
allowance) of the Purchase Price of those Goods
(ii) For any liability arising from the services forming part of
the Goods not meeting the scope
Any claim by the customer regarding defective, non-conforming, or
damaged goods must be made in writing within seven days of the delivery of the
Goods unless a more extended period is expressly agreed to by us in writing.
Despite any other provision of the contract, we are not liable, to
the maximum extent permitted by law, for:
(i) the cost of removal of Goods not meeting the specification or
which are said to be otherwise defective or deficient, whether installed or
otherwise;
(ii) the cost of installing replacements for Goods not meeting the
specification or which are said to be otherwise defective or deficient.
(iii) Defects or deficiencies in Goods caused by improper
installation or maintenance of Goods or related components or normal wear and
tear and damage.
TecGuru provides a voluntary warranty and applies the Guarantees
required by law.
The Guarantees provide that:
(i) The product will be free from defects other than those which TecGuru
specifically brings to your attention before the sale;
(ii) the product is of merchantable quality-that is, the product
is free from manufacturing defects and faults and reaches a basic level of
quality given the price of the product and description that is provided with
the product;
(iii) The product is fit for the purpose or job for which it is typically supplied or to which TecGuru agreed before the sale;
(iv) The product matches any description provided on our website
or labeling or packaging;
(v) you will have free title to the product.
If the product does not fulfill any of these guarantees, then,
provided the claim is made within any period prescribed by law, you may be
entitled, at your discretion, to a refund, replacement of the product, or to
have it repaired. A reasonable period depends on the circumstances of each
sale, including but not limited to the nature, quality, and price of the
product.
Any refund agreed to may be less than the purchase price depending
on any use or consumption of the product which has occurred or any contribution
that use by you has made to the cause of the claim. Customer Service will
consider each request on its merits on a case by case basis and, if required,
will negotiate a solution that is acceptable to TecGuru and you, including any
costs involved.
We do not provide refunds, credit, or exchange if you have:
Damaged the product by using it in a way it was not meant to be
used. You had a defect drawn to your attention before you purchased the
product; for example, when products are clearly labeled as seconds or faulty,
the Change-of-Mind period has elapsed, and the product matches the description
provided on our website and is free from manufacturing defects or faults.
Where the Change-of-Mind period has elapsed and where Customer
Service has determined that on the facts you have provided, a claim may be
granted. We will not accept the return of a product without approval from TecGuru
Support Team.
We reserve the right to test any returned product and to ask you
to demonstrate that the problem with the product was not your fault. After the
product has been returned, a final decision on granting the claim will be made
by our support team.
Whereupon receipt of the returned product we determine that the
product does comply with the warranties and conditions and the product's
condition was misrepresented by you, or if the item returned is found to be in
working order, the expense for the transport or inspection costs may be
charged. These expenses may include the postage for the return of the product
to us, the postage of returning the product to you, as well as the cost
incurred for the service and the inspection. An estimate of these costs is
provided to you before the product is collected.
Where a warranty claim or a claim under a statutory guarantee is
granted, any refund will include all delivery and related costs for the
product. Where a non-warranty claim or non-statutory guarantee is granted, any
refund will be for the cost of the goods only and will exclude all related
fees. No refund or replacement will be given until we have received the product
from you.
Where a replacement is agreed to after a warranty claim is
granted, the replacement will be delivered to you at our expense after we have
received your returned product. Where a non-warranty claim is granted, the
replacement will be provided to you at your cost.
For the avoidance of doubt
We make no representations or Warranty with the existence, non-existence,
validity, availability, terms, or conditions of any other warranties or product
support that may or may not be offered or provided by the manufacturer of the
product other than those guarantees under Australian Consumer Law.
Proof of purchase (invoice or paid Order confirmation) must be
provided when requesting service. TecGuru requires any customer requesting
service under the Warranty to comply with directions from TecGuru staff
concerning troubleshooting any issue and facilitating any repair or replacement
under these Warranty Terms and Conditions.
Where Products are already faulty or damaged upon delivery,
photographic evidence of the damage must be submitted to TecGuru Support via
the email info@tecguru.com.au ask before the
product will be repaired or replaced under these terms.
Where a replacement is provided, subject to the law, TecGuru reserves the right to replace the product or relevant part with the same or equivalent product or part rather than repair it. Where a replacement is provided, TecGuru will determine, in its discretion, the closest product within the then-current range of Products offered by TecGuru with which to replace the faulty or damaged product. The replacement product may differ from the returned product in size and specifications at the reasonable election of TecGuru . TecGuru may replace parts with refurbished parts.
If TecGuru is unable to repair or replace the product, the
customer may be refunded at TecGuru 's election for the purchase price of the
product, excluding the associated Delivery Cost.
Our Warranty does not apply:
To consumable parts, such as batteries, tires, papers, pens, or
protective coatings that are designed to diminish over time;
To cosmetic damage, to boxes, packaging, or exterior surfaces
(including during transit);
To damage caused by use with another product;
To damage caused by accident, abuse, misuse, liquid contact, fire,
earthquake, or other external cause;
To damage caused by operating the product outside any guidelines
published for use;
To damage caused by service (including upgrades and expansions)
performed by anyone who is not a representative of TecGuru ;
To a Product that has been modified to alter functionality or
capability without the written permission of TecGuru , including but not
limited to installation of custom firmware or other software;
To defects caused by normal wear and tear or otherwise due to the
normal aging of the product,
If the product is stolen or TecGuru reasonably believes that the
product is stolen based on information provided by law enforcement authorities,
or
Where proof of purchase (invoice or paid Order confirmation)
cannot be provided.
The product will be at the customer's risk while in transit to and
from the TecGuru and its Repair Centre.
TecGuru may seek
reimbursement of any costs incurred by Us where the product is found to be in
good working order, and a service fee will be charged.
TecGuru reserves reasonable discretion to determine whether any
Product is or is not performing under the TecGuru 's specifications, subject to
applicable law.
To the full extent permitted by law, the Warranty will not apply
in respect of a Product:
If the product has not been installed, operated, maintained, or
used following the manufacturer's instructions or specifications provided with
the product;
Which has suffered damage, malfunction, or failure resulting from
alterations, any alterations (hardware or software), accident, misuse, abuse,
fire, liquid spillage, maladjustment of customer controls, use on an incorrect
voltage, power surges, and dips, natural disaster, thunderstorm activity, force
majeure, voltage supply problems, tampering or unauthorized repairs by any
persons, use of defective or incompatible accessories, exposure to abnormally
corrosive conditions or entry by any insect, vermin or foreign object in the
product;
To damage arising during transportation, installation or while
moving the product, or to any transportation costs of the product or any parts
thereof to and from the customer, unless otherwise specified in these Warranty
Terms and Conditions;
To any third-party software or hardware not contained in the
product as originally configured by the manufacturer;
To any failure, to the extent that the failure is not a failure of
the product to perform under its specifications;
To replace or repair any consumables or lost parts or accessories;
To service and support of any software operating system or
application installed on any Product, except to assist in restoring the product
to its factory default settings; or;
To service any product whilst it is outside Australia.
To the full extent permitted by law:
TecGuru will not be liable for any loss, damage, or alterations to
third party hardware, software, programs, data, and/or information stored on
any media or any part of the product, no matter how occurring; or for any loss
or damage arising from loss of use, loss of profits or revenue, or for any
resulting indirect or consequential loss or damage.
TecGuru’s aggregate liability in respect of all claims regarding a
Product shall not exceed the original purchase price of the product or, at TecGuru
's option, replacement of the product with a like or similar Product.
TecGuru excludes all other warranties, conditions, terms,
representations, and undertakings, whether express or implied.
In certain circumstances, you may need to return a product, either
because you realize it's not what you wanted or because it's exhibiting faults.
In either instance, TecGuru Support Team will be more than happy to answer your
questions and help you come to a speedy resolution.
Consequential Loss
The customer will be liable, to the maximum extent permitted by
law, for any indirect, special, or consequential loss or damage of any nature
whatsoever resulting from or caused in any way by the Goods it supplies, where
indirect, special or consequential loss or damage includes:
(i) Any loss of income, profit, production, contract, customers,
business opportunity, or business;
(ii) Any loss of goodwill or reputation;
(iii) Any loss or damage resulting from the loss or damage to
goods other than the Goods.
Defective Goods
(a) Any claim by the customer regarding defective, non-conforming,
or damaged goods must be made in writing within seven days of the delivery of
the Goods unless a more extended period is expressly agreed to by us in
writing.
(b) Despite any other provision of the contract, we are not
liable, to the maximum extent permitted by law, for:
(i) the cost of removal of Goods not meeting the specification or
which are said to be otherwise defective or deficient, whether installed or
otherwise;
(ii) the cost of installation of replacements for Goods not
meeting the specification or which are said to be otherwise defective or
deficient;
(iii) Defects or deficiencies in Goods caused by improper
installation or maintenance of Goods or related components or normal wear and
tear and damage.
Our Returns Policy includes, and does not seek to exclude or
limit, the rights you have under the Australian Consumer Law. Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. According
to our Terms and Conditions, the warranties and product support that we offer
and provide are in addition to the consumer warranties and guarantees under the
Australian Consumer Law.
Please refer to our website Terms of Use.
If you have any questions, please do not hesitate to contact us,
and we will make every endeavor to resolve your concerns.