At TecGuru, we want you to be 100% satisfied with your purchase and your online shopping experience overall.
Customer satisfaction is an integral part of our commitment, and this is reflected in our Return Policy.
Our Commitment to Customer Satisfaction
We are committed to continuous improvement and take necessary actions to meet customer requirements. This commitment extends to creating opportunities and bringing value to our loyal customers and local communities.
If you have any questions, please do not hesitate to contact our Customer Care Team anytime!
Product Descriptions and Pricing
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Accuracy of Product Information: We strive to ensure that product descriptions on our website are accurate. However, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies when identified.
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Pricing Information: The prices displayed on our website include GST but exclude postage/delivery charges, which vary based on the destination.
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Receiving Your Order: Upon receiving your product(s), please check that all parts and instructions are included.
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Pricing and Availability: Due to the dynamic nature of the industry, prices, promotions, and availability are subject to change without prior notice.
Warranty Policy
When shopping with us, you have peace of mind knowing that your product is covered by an Australian Warranty of up to 12 months.
Change of Mind Policy
TecGuru offers a change-of-mind exchange or store credit if:
- The merchandise is in a re-saleable condition, with original packaging and tags.
- The item is not opened, used, worn, or damaged.
- The request is made within seven days of purchase.
Resolving Your Concerns
We aim to resolve all customer concerns efficiently. If you have any issues, please contact us for a Return Merchandise Authorization (RMA).
Returns Process
Change of Mind Returns
Products must be in original packaging, with all accessories included and in new condition.
If the "Authority to Leave" option was selected, TecGuru is not responsible for losses incurred.
Return Conditions
TecGuru reserves the right to refuse refunds or replacements if:
- The item was not installed or assembled correctly.
- The item was damaged through misuse or abnormal use.
Faulty Items and Consumer Guarantees
If you believe an item is faulty, you may have rights under the Australian Consumer Law. These rights are not impacted by our change-of-mind policy.
All products come with a "Dead on Arrival" (DOA) warranty, meaning if a product is damaged during delivery, we will replace or repair it within a week of dispatch.
Refunds and Exchanges
All returns are subject to inspection by our Quality Assurance team. Delivery fees may not be refunded. An RMA number is required before processing a refund.
Limitation of Liability
Our liability is limited to the cost of replacement or repair of defective goods. We are not liable for:
- Removal or installation costs of defective products.
- Normal wear and tear damages.
- Defects caused by improper installation or maintenance.
Consumer Guarantees
Under Australian Consumer Law, you are entitled to a refund or replacement for major failures. You may also be entitled to compensation for foreseeable losses.
Contact Us
If you need further assistance, please contact us via our website: www.tecguru.com.au.
